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At Vorxenortroxix, we are committed to providing high-quality photography education and ensuring customer satisfaction. This Return Policy outlines the terms and conditions for course cancellations, refunds, and transfers. We understand that circumstances change, and we strive to be fair and flexible while maintaining the integrity of our educational programs.
Please read this policy carefully before enrolling in any of our courses. By enrolling in our courses, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. If you have any questions about this policy, please contact us before making a purchase.
This Return Policy applies to all photography courses, workshops, and educational programs offered by Vorxenortroxix. This includes but is not limited to:
This policy does not apply to the purchase of physical products, equipment, or materials, which are subject to separate terms and conditions.
We understand that plans can change unexpectedly. If you need to cancel your enrollment in a course, the following terms apply based on when you notify us of your cancellation.
If you cancel your enrollment more than 14 days before the course start date, you are eligible for a full refund of your course fees. The refund will be processed within 10 business days of receiving your cancellation request and will be returned to your original method of payment.
To request a cancellation during this period, please contact us via email or phone with your enrollment details. We will send you a confirmation of your cancellation and refund.
If you cancel your enrollment between 7 and 14 days before the course start date, you are eligible for a 50% refund of your course fees. This partial refund policy helps us cover the administrative costs and commitments we have made in preparation for your enrollment, including instructor scheduling and materials preparation.
The 50% refund will be processed within 10 business days of receiving your cancellation request and will be returned to your original method of payment.
Cancellations made less than 7 days before the course start date, or after the course has commenced, are not eligible for a refund. At this point, we have made significant commitments including finalizing class sizes, preparing materials, and confirming instructor schedules. We are unable to fill your spot on such short notice.
However, you may be eligible to transfer your enrollment to a future course session, subject to availability and the terms outlined in the Course Transfer section of this policy.
If you do not attend the first session of your course without prior notification, you will be considered a no-show. No-shows are not eligible for refunds or course transfers. Your enrollment fee will be forfeited. We strongly encourage you to contact us as soon as possible if you are unable to attend your course.
We understand that sometimes scheduling conflicts arise. If you are unable to attend your enrolled course, you may be eligible to transfer your enrollment to a different course session or a different course altogether, subject to the following conditions:
Course transfers must be requested at least 7 days before the original course start date. Transfers requested less than 7 days before the start date may be considered on a case-by-case basis but are not guaranteed. Only one course transfer is permitted per enrollment.
You may transfer your enrollment to a future session of the same course without additional fees, provided space is available in the desired session. You must specify your preferred new course date when requesting the transfer, and we will confirm availability.
You may transfer your enrollment to a different course if the new course is of equal or lesser value. If the new course is of greater value, you will be required to pay the difference in course fees. If the new course is of lesser value, the difference will be applied as a credit toward future enrollments but will not be refunded as cash.
To request a course transfer, please contact us with your enrollment details and your preferred new course or session. We will confirm availability and process your transfer request. You will receive a confirmation email with your updated enrollment details.
While we make every effort to run all scheduled courses, there may be circumstances that require us to cancel or reschedule a course. If we cancel a course, you will be provided with several options.
Our courses require a minimum number of enrollments to proceed. If a course does not meet the minimum enrollment threshold, we reserve the right to cancel the course. We will notify you at least 7 days before the scheduled start date if a course is canceled due to insufficient enrollment.
In the event that an instructor is unable to teach due to illness, emergency, or other unforeseen circumstances, we will make every effort to arrange a substitute instructor of equal qualification. If we are unable to secure a suitable replacement, the course may be canceled or rescheduled.
We reserve the right to cancel or reschedule courses due to circumstances beyond our control, including but not limited to natural disasters, severe weather, public health emergencies, facility issues, or government restrictions. In such cases, we will provide as much advance notice as possible.
If Vorxenortroxix cancels your course for any reason, you will be offered the following options:
We will not be liable for any additional expenses or losses you may incur as a result of a course cancellation by Vorxenortroxix, including travel expenses, accommodation costs, or lost income.
If we need to reschedule a course to a different date or time, we will notify you as soon as possible and provide the new schedule details. You will have the option to accept the new schedule, transfer to a different course, or receive a full refund if the new schedule does not suit your availability.
If you choose to withdraw from a course after it has commenced, refunds are generally not available. However, we understand that exceptional circumstances may arise.
In cases of serious illness, family emergency, or other significant unforeseen circumstances, we may consider providing a partial refund or course credit on a case-by-case basis. You must provide documentation supporting your circumstances, and all requests will be reviewed by our management team.
If you have completed part of a course before withdrawing, any refund or credit will be calculated based on the proportion of the course remaining. For example, if you withdraw after attending two sessions of a six-session course, you may be eligible for a refund or credit for the remaining four sessions, subject to approval and applicable fees.
All approved refunds will be processed within 10 business days of approval. Refunds will be returned to your original method of payment unless otherwise agreed. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
If you enrolled in a course using a payment plan and cancel before completing all payments, any refund will be calculated based on the amount already paid, less any applicable cancellation fees. You remain responsible for any outstanding payments at the time of cancellation unless the course is canceled by Vorxenortroxix.
If you paid through a third-party payment processor, the refund will be processed through the same system. Please be aware that third-party processors may charge transaction fees, and these fees are typically non-refundable.
When you receive a course credit instead of a refund, the following terms apply:
Course credits are valid for 12 months from the date of issue. Credits must be used within this period, after which they will expire and cannot be redeemed. We will send you reminder notifications as your credit expiration date approaches.
Credits can be applied toward any Vorxenortroxix course or workshop. If the value of your credit exceeds the cost of your new enrollment, the remaining balance will remain as a credit for future use. If your credit is less than the cost of your new enrollment, you must pay the difference.
Course credits are non-transferable and cannot be redeemed for cash. They are linked to your account and can only be used by you.
Courses purchased at a discounted rate or as part of a special promotion may be subject to different cancellation terms. Any special terms will be clearly communicated at the time of purchase. If no special terms are specified, the standard Return Policy applies.
Early bird discounts are offered to encourage early enrollment. Courses purchased at an early bird rate are subject to the same cancellation and refund terms as regular enrollments. However, if you cancel and re-enroll after the early bird period has ended, you will be charged the current course rate.
Course enrollments purchased with gift vouchers are subject to the same cancellation and refund policy. However, refunds for voucher purchases will be issued as a new gift voucher or course credit rather than a cash refund, unless otherwise required by law.
We are committed to delivering high-quality educational experiences. If you are dissatisfied with the quality of your course, we encourage you to speak with your instructor or contact our management team immediately so we can address your concerns.
If you believe the course did not meet the standards described in our marketing materials or if you experienced issues that significantly impacted your learning experience, please submit a formal complaint within 7 days of the issue occurring. We will investigate your complaint and work with you to find a satisfactory resolution.
Depending on the nature of your complaint and the outcome of our investigation, we may offer one or more of the following remedies:
Each case will be evaluated individually based on its merits. Our goal is to ensure that every student has a positive and valuable learning experience.
To request a cancellation, refund, or course transfer, please contact us as soon as possible using the following methods:
Please include the following information in your cancellation request:
We will acknowledge receipt of your request within 2 business days and provide you with a response within 5 business days.
This Return Policy is in addition to your rights under the Consumer Guarantees Act 1993 and other applicable New Zealand consumer protection laws. Nothing in this policy limits or excludes any rights you may have under the law.
Under the Consumer Guarantees Act, services must be provided with reasonable care and skill, be fit for any particular purpose you make known to us, and be delivered within a reasonable time. If our services fail to meet these guarantees, you may be entitled to remedies including refunds, even if they fall outside the terms of this policy.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. Any enrollments made after changes are posted will be subject to the updated policy. Enrollments made before changes are posted will be governed by the policy in effect at the time of enrollment.
We encourage you to review this policy periodically to stay informed of any updates. Material changes to this policy will be communicated through email notifications to enrolled students.
If you have any questions about this Return Policy or need assistance with a cancellation or refund, please contact us:
Vorxenortroxix
1/300 Richmond Road
Grey Lynn, Auckland 1021
New Zealand
Phone: +64 27 288 8404
Email: question@vorxenortroxix.world
Office Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
We are committed to providing excellent customer service and will work with you to resolve any issues or concerns regarding your enrollment.